FAQs
Shopping Information
How do I place an order?
You can place an order directly on our website by selecting your desired products, adding them to your cart, and completing the checkout process. Once your order is confirmed, you will receive an order confirmation email.
Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track orders more easily, view order history, and save your shipping information for future purchases.
How can I track my order?
After your order has shipped, you will receive a shipping confirmation email with tracking information. You can also log into your account to view the current status of your order.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability, delivery times, and fees may vary depending on your location.
How long does shipping take?
Processing time typically takes 1–3 business days. Shipping time depends on your destination and selected shipping method. Estimated delivery times will be shown during checkout.
Payment Information
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal and other secure payment options available at checkout.
Is my payment information secure?
Absolutely. Amity Crystals uses industry-standard SSL encryption to ensure that all payment and personal data remain safe and confidential.
Can I change or cancel my order after payment?
If you need to make a change or cancel your order, please contact us within 24 hours of placing it. Once your order is processed or shipped, we are unable to modify it.
🔁 Order Returns
What is your return policy?
We want you to love your Amity Crystals bracelet. If you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your order. The item must be unworn and in its original packaging.
How do I start a return?
Please email info@amitycrystals.com with your order number and reason for return. Our customer service team will guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping method to ensure safe return.
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method.
What if my item arrives damaged or defective?
We sincerely apologize for any inconvenience. Please contact us immediately with photos of the damaged item, and we’ll send a replacement or issue a full refund.